FAQ

Questions families ask

Grouped by what you are here for. Can't find yours? Ask us.

Buying a lot or niche

Can I buy a lot before I need it?
Yes — most families do. Buying ahead fixes today's price and lets you pay in installments without pressure.
Do you publish your prices?
Yes. The price guide shows the current starting price for each kind of lot, and the estimator shows what an installment plan would cost.
Can I pay in installments?
Yes. The payment plans list the downpayment, the term and the interest. Paying in full or with a larger downpayment may earn a discount.
Can I buy from abroad?
Yes. A relative in the Philippines can sign for you with a Special Power of Attorney (SPA), notarised or consularised where you live.

When someone dies

What do I do first?
Call the office. We will hold an interment time and tell you what documents to bring. The page on what to do when a death occurs walks through every step.
Can you bury on a Sunday or holiday?
Interments can be scheduled every day. Office transactions on Sundays and holidays are half-day, so settle papers beforehand if you can.
Can a lot hold more than one person?
A double lot holds two vaults side by side, and a lot may also receive an urn later. Ask the office what your lot allows.

Visiting

What are your hours?
The grounds and the office keep different hours; both are listed on the Visit page. Undas has its own schedule.
How do I find a grave?
Search on Find a Loved One. A memorial page shows the lot number, area and nearest path, with a link for directions.
Is there parking?
Yes, inside the grounds, in marked areas. During Undas, parking fills early.

Payments and records

How do I pay my monthly installment?
At the office, by bank deposit or by e-wallet, always with your contract number as the reference. See the Pay page.
How do I get a statement of account?
Request one on the Pay page; it is sent to the email or mobile number on your contract.
Who can see burial records?
The public search shows only memorial pages the family chose to make public. Owners and next of kin are never shown.
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